Refunds & Returns Policy

30-Day Money-Back Guarantee

Buy with peace of mind. We offer a 30-day money-back guarantee, giving you 30 days from the date you receive your item to request a return if you’re not completely satisfied with your purchase.

We want you to be confident shopping with Southern Firepits. If you’re not happy with your purchase, simply contact us within 30 days and we’ll help arrange your return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition as received
• Unused and uninstalled
• In its original packaging
• Accompanied by proof of purchase

How to Start a Return

To request a return, please contact us at info@southernfirepits.co.nz with your order number and reason for the return.

All returns must be approved before being sent back. Items returned without prior approval will not be accepted.

If your return is approved, we will provide return instructions and the return address.

30-Day Returns

Our 30-day money-back guarantee allows you to return your purchase if you’re not completely satisfied.

Customers are responsible for the cost of returning the item to us. We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during return shipping.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 48 hours of receipt if your item is damaged, defective, or incorrect.

Please include photos of the item and packaging so we can assess the issue and resolve it as quickly as possible.

If the item is confirmed to be faulty, damaged, or incorrect, we will arrange an appropriate resolution at no additional cost to you.

Non-Returnable Items

The following items are non-returnable:

• Used or previously lit firepits
• Products that have been damaged after delivery
• Products returned with damaged or missing packaging
• Products missing parts, accessories, or original components
• Gift cards

Items must be returned in their original condition and packaging to be eligible for a refund.

If you are unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order once your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at info@southernfirepits.co.nz.